FREQUENTLY ASKED QUESTIONS

• Q: What’s included?
• A: Your course is available 24/7 and is completed 100% online. As soon as you finish, you can print your certificate immediately; we’ll also email you a copy for your records.
• Q: How many times can I log in and out?
• A: As many times as you like. Your progress is saved automatically, so you can pick up right where you left off.
• Q: Is the entire course done online?
• A: Yes — the entire course is completed 100% online.
• Q: How long do I have to complete my class?
• A: Follow your court officer’s guidance on any deadline to complete your course.
• Q: What happens if I don’t pass?
• A: To pass the course, you need an overall score of at least 70% on the graded parts (your quizzes and the final exam). Your pre-test doesn’t count toward your grade — it just measures what you knew before you started. If you don’t reach 70%, contact customer support at info@courtsolutionsonline.com or text 830-372-4555 to request a retake. We’ll reopen the course so you can review the material you’ve failed.
• Q: When will I receive my certificate?
• A: As soon as you successfully complete the class, you can print your certificate immediately, and we’ll email you a copy for your records.
• Q: Can I complete the course from my phone, tablet, or computer?
• A: Yes. The course works on any modern smartphone, tablet, or computer — iPhone, iPad, and Android included — right in your everyday web browser (Safari, Chrome, Firefox, or Edge).